Kara Sears
Delta Air Lines offers a range of seating options, including premium cabins and coach cabins. While Delta SkyMiles members with elite status designations and corporate travel agreements are given priority, passengers with tickets for the coach cabin are generally boarded after those with tickets for the premium cabin. The fare class of a ticket dictates pricing, refundability, upgrade eligibility, baggage allowance, and mileage-earning potential. Delta no longer markets any flights with the F fare class, leaving J as the highest fare class available for purchase.
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What You'll Learn
Delta's boarding priority rules
Delta Airlines has specific boarding priority rules that come into play when a flight is oversold and an insufficient number of passengers volunteer to give up their seats. In such cases, Delta may involuntarily deny boarding to passengers according to the following rules:
Passengers with tickets for travel in the Premium Cabin, SkyMiles members with Diamond Medallion ("DM"), Platinum Medallion ("PM"), or Gold Medallion ("GM") elite status, and passengers with tickets purchased under a DL corporate travel agreement will be prioritised.
Following this, passengers with confirmed space in the First or Business class cabin, SkyMiles members with DM, PM, or GM elite status, and passengers with tickets purchased under a DL corporate travel agreement will be accommodated. These passengers will be given priority over those with tickets or boarding passes for confirmed space in the Coach cabin.
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Delta's cancellation policy
Delta Airlines offers a 24-hour risk-free cancellation policy for tickets purchased directly from Delta, including Basic Economy fares. This means that you have 24 hours after booking to cancel your ticket for any reason and receive a full refund, including prepaid fees and Direct Ticketing Charges, without incurring any cancellation fees. However, this policy does not apply to travel agency tickets, bookings, paper tickets, or partially flown reissued tickets.
If you need to cancel your ticket outside of the 24-hour risk-free period, the options and penalties depend on the type of ticket you have purchased. Basic Economy tickets, for example, are generally non-refundable and non-changeable, but they can be cancelled for a fee, which is deducted from the original value of the ticket, and the remaining value can be used for a future Delta ticket. Similarly, for non-refundable tickets, you may cancel before departure and receive an eCredit for the remaining value after any applicable cancellation fees. This eCredit is typically valid for one year from the original date of purchase.
For refundable tickets, you can request a refund, but the process may vary. Additionally, Delta has eliminated change and cancellation fees for Main Cabin or above tickets originating in certain countries, including the U.S. and Canada, for flights to anywhere in the world.
In some cases, Delta may cancel your reservation due to unforeseen circumstances or to comply with laws, governmental regulations, or emergency transportation requests. They will also rebook you on a new flight or provide a refund if your original flight is cancelled or significantly delayed.
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Delta's baggage restrictions
Delta Airlines has a comprehensive set of rules regarding baggage restrictions, which passengers must follow. Firstly, passengers are allowed to bring one carry-on item and one personal item on board. The carry-on item must adhere to specific size restrictions, with the combined length, width, and height not exceeding 45 linear inches (114 cm), and individual measurements not exceeding 22" x 14" x 9" (56 cm x 35 cm x 23 cm). These measurements include handles and wheels. It is important to note that some items, such as musical instruments, that fit under the seat or in the overhead space, are exempt from these size restrictions.
Passengers travelling on Delta Connection flights with 50 seats or fewer are only permitted to carry personal items due to limited space. These items will be tagged and loaded into the cargo bin, then returned upon deplaning. Additionally, Delta recommends that valuable items such as medicine, money, documents, jewellery, and cameras be kept in carry-on luggage.
In terms of checked baggage, Delta offers a "20-Minute Bag Guarantee", where passengers are eligible to earn 2,500 miles if their bag takes longer than 20 minutes to arrive at the baggage claim carousel. This offer is valid for domestic flights within the US and Puerto Rico. For standard checked bags, each bag under 50 lbs (23 kg) is free of charge, and the total size must not exceed 62 inches (158 cm).
Delta also provides specific guidelines for restricted and prohibited items. For safety reasons, items such as flammables and aerosols are prohibited, while batteries and medical equipment are restricted. Additionally, Delta may deny the transportation of certain items, such as firearms, lithium batteries, and hoverboards, due to federal law and safety regulations.
It is worth noting that baggage rules and fees may vary for international passengers, SkyTeam Elite/ElitePlus customers, and military personnel. Delta recommends referring to their Baggage page for the most up-to-date information on baggage restrictions and fees.
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Delta's unaccompanied minor service
The service includes escorting services, special boarding and deplaning procedures, and occasional checks during the flight. Delta will provide supervision for the child from the time of boarding until they are met at the stopover point or destination by a designated adult. The adult picking up the child will typically be issued a gate pass to pick them up at the gate, though in some locations, they will be directed to the local Delta Baggage Service Office. The accompanying adult must remain at the gate until the flight is airborne.
To book an Unaccompanied Minor reservation, contact Delta Reservations at 800-325-8847. The adult making the reservation will provide a 4-digit PIN required to make any changes to the itinerary. The Unaccompanied Minor service incurs a USD/CAD/EUR fee of $150 each way, in addition to the ticketed adult fare. This fee covers up to four children travelling together.
When packing, it is recommended that the child brings a checked suitcase for larger items, which can be picked up after the flight, and an ID card with contact information attached to their carry-on bag or jacket. It is also important to remind your child only to speak to Delta Air Lines representatives if they need anything and to never leave the gate area.
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Delta's fare classes
Delta's cabin classes range from basic economy to Delta One (first class on international and long-haul domestic flights). Each cabin class is then divided into ticket or fare classes, which can also affect the price of the ticket. Fare classes are different ticket types within the same cabin class. Each fare class is given a letter, which is used internally by airline staff to understand the details of the ticket purchased by the passenger. These letters can affect the restrictions on tickets, how many miles are earned, and passengers' ability to upgrade to a higher cabin or use a Delta Companion Certificate.
For example, Delta One may have multiple fare classes, such as fully refundable, changeable for a fee, and non-refundable. Delta One/first-class is represented by the letter J, while discounted Delta One/first-class is represented by C, D, I, or Z. Similarly, full-fare Main Cabin/Delta Comfort+ tickets are Y, B, M, W, or S, while Main Cabin tickets are H, Q, K, or L. Discounted Main Cabin tickets are U or T, and deeply discounted Main Cabin tickets are X or V. Basic Economy tickets are represented by the letter E.
It is important to note that not every plane or flight will offer each of these cabins or ticket classes. For example, an international wide-body flight will have Delta One, while a regional jet-operated domestic flight won't. When booking with Delta, the website makes it easy to find the fare bucket information. It is the letter in parentheses above the fare, and clicking on the letter will provide details on the seat and any restrictions.
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Frequently asked questions
J is the highest fare class available for purchase.
Each seat on an aircraft belongs to a fare class that dictates pricing, refund policies, upgrade eligibility, baggage allowance, and mileage-earning potential.
The lowest economy fare class would get you 1,331 Medallion Qualification Miles but only 5% Medallion Qualification Dollars.
Basic economy (B, N, or O fare classes) are rarely upgradeable and are the most discounted.
Delta will make every effort to accommodate a person with a disability and will not refuse transport based solely on the person's disability, except as permitted or required by law.
