Keith Mack
There have been several complaints from customers about UpRight Law, a law firm with 19 locations, regarding refunds. Many customers have reported that they were unable to receive their refunds even after multiple attempts and long waiting periods. Some customers have also raised concerns about the firm's business practices, with one customer claiming that they were assigned a lawyer who was not licensed to practice law in their state. In addition, there have been allegations that UpRight Law failed to file bankruptcy on behalf of clients and did not return their money. In such cases, customers have been advised to send a demand letter for a refund through a local lawyer.
| Characteristics | Values |
|---|---|
| Company Name | Upright Law, LLC |
| Company Location | Chicago |
| Services Offered | Bankruptcy Law |
| Refund Issues | Multiple customers have reported issues with refunds from Upright Law, including delays, partial refunds, and non-refundable fees |
| Customer Service | Some customers have reported difficulties contacting the company and dissatisfaction with the service provided |
| Lawsuits | Customers have considered or threatened legal action against Upright Law to obtain refunds |
| Business Status | There are reports that Upright Law has closed down, which has impacted customers' ability to obtain refunds or complete their legal cases |
| Amounts Involved | Customers have reported paying or losing amounts ranging from $338 to over $3000 |
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What You'll Learn
- Upright Law has been accused of scamming clients by not filing for bankruptcy on their behalf
- The company has been unresponsive to client requests for refunds
- Clients have reported that Upright Law has closed down without returning their money
- The company has been unresponsive to Better Business Bureau (BBB) inquiries
- Clients have reported issues with constantly changing lawyers
Upright Law has been accused of scamming clients by not filing for bankruptcy on their behalf
Upright Law, a law firm with 19 locations, has been accused of scamming clients by accepting money for bankruptcy filings and then failing to follow through. Multiple clients have reported that they paid Upright Law thousands of dollars to help them file for bankruptcy, only to have the firm close down or go out of business before their case was handled. In some cases, clients were told that their case would be handled and their credit fixed, only to find out that their case had been cancelled and that they would receive a refund. However, even when refunds were promised, many clients report never receiving their money back, even years later.
Some clients have reported that their assigned lawyer changed multiple times, and when they tried to reach out to the last lawyer they were given, they were told that the company was closed and that their paperwork could not be found. As a result, these clients have been left out of pocket, with wages being garnished and creditors detaching their wages. Many are now unable to afford another bankruptcy filing.
In addition to the issues with refunds and case cancellations, some clients have also accused Upright Law of being rude and unresponsive. One client reported that when they asked for a refund, the firm hung up on them. Another client reported that they were unable to contact Upright Law for years and that their money was "surfing" within the company.
While there are some positive reviews of Upright Law's services, with some clients praising the firm for their professionalism, empathy, and availability, the accusations of scamming and failing to file for bankruptcy on behalf of clients are serious. It is important for law firms to uphold the highest standards of ethics and professionalism, and if Upright Law has indeed engaged in deceptive or fraudulent practices, they should be held accountable.
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The company has been unresponsive to client requests for refunds
Upright Law, a company headquartered in Chicago, has been unresponsive to client requests for refunds. The company, which has 19 locations, offers legal services, including bankruptcy filings. Several clients have reported issues with obtaining refunds from Upright Law, even after being promised refunds by the company.
In one instance, a client shared that they had paid Upright Law $2010 for a bankruptcy case that did not work out. The client was assured a full refund within 40-45 business days, yet 134 business days passed without receiving the refund. Similarly, another client was told they would receive a refund of $2,030 after their case was cancelled, but only $100 was returned to them.
In other cases, clients have reported that Upright Law closed down before they could receive their promised refunds. One client stated that they were told by the last lawyer assigned to them that there was no paperwork for their case and that the company's closure meant they would not receive their money back. This issue has been echoed by other clients, who have expressed frustration at the company's unresponsiveness and inability to locate it.
Given these concerns, clients have explored options to secure their refunds. Suggestions include sending a demand letter from a local lawyer and pursuing a lawsuit to recover the funds. These steps may help expedite the refund process and ensure that Upright Law is held accountable for their commitments to their clients.
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Clients have reported that Upright Law has closed down without returning their money
One client reported paying Upright Law over $3000 for bankruptcy services, only to have their case cancelled and their refund request ignored. The client, a disabled veteran, expressed concern about losing everything due to Upright Law's failure to refund their money. Similarly, another client reported paying Upright Law $2010 for a bankruptcy case that did not work out. Despite being promised a full refund within 40-45 business days, the client had not received their money even after 134 business days.
In other instances, clients reported having their lawyers changed multiple times before Upright Law closed down, leaving them with unfinished cases and no refunds. One client shared that their lawyer changed three times, and after the business closed, they were told that there was no paperwork for their case and no refund would be issued. As a result, the client lost over $2000 and faced wage garnishment.
It is important to note that Upright Law, LLC had 19 locations, and the Better Business Bureau (BBB) has been unable to locate the business to address these complaints. Clients who have experienced similar issues with Upright Law may consider seeking legal advice to explore their options for recovering their money. Consulting with a local lawyer to send a demand letter for a refund could be a potential first step, as businesses may prefer to avoid legal disputes over smaller amounts.
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The company has been unresponsive to Better Business Bureau (BBB) inquiries
The Better Business Bureau (BBB) has received numerous complaints from consumers who have had negative experiences with Upright Law, a law firm that offers debt relief services, including bankruptcy assistance. Many of the complaints centre around the company's failure to provide refunds to customers who have paid for services that were never rendered. In some cases, customers report that Upright Law closed down before they received their refunds, and they were unable to contact the company or the lawyers assigned to them. The BBB has been unable to locate the business, indicating that Upright Law may no longer be operating or may have changed its address without updating its information with the BBB.
The BBB is a private, non-profit organization that aims to promote trust and transparency in the marketplace. It offers a platform for consumers to submit complaints about businesses, and it also provides accreditation to businesses that meet certain standards for ethical business practices. While businesses are not obligated to seek BBB accreditation, it is seen as a sign of credibility and trustworthiness.
In the case of Upright Law, the company does not appear to be accredited by the BBB, and the BBB has been unable to locate the business to address the complaints filed against it. This suggests that Upright Law has been unresponsive to the BBB's inquiries and has not taken the necessary steps to resolve the issues raised by its customers.
When a business is unresponsive to BBB inquiries, it can be challenging for consumers to obtain refunds or resolve other issues. The BBB typically attempts to mediate between the consumer and the business to reach a satisfactory resolution. However, if the business cannot be located or is non-responsive, the BBB's ability to assist consumers is limited.
If you are a customer of Upright Law and have been unable to obtain a refund or resolve another issue, there are a few options you can consider. Firstly, you can try contacting the BBB for guidance on the next steps, as they may have additional resources or suggestions specific to your situation. Secondly, you may want to seek legal advice or consult with a local lawyer who can send a demand letter for a refund on your behalf. Taking legal action may be necessary if all other avenues for obtaining a refund have been exhausted.
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Clients have reported issues with constantly changing lawyers
Another client reported a similar issue, stating that their lawyer changed multiple times and that they were unable to get their money back after Upright Law closed down. They also mentioned that the last lawyer provided by Upright Law was rude and unhelpful. This client also lost over $2000 due to Upright Law's failure to provide the promised services.
A third client reported that they were assigned a lawyer in Michigan for their bankruptcy case, which did not work out. They paid Upright Law $2010 and were told they would receive a full refund in 40-45 business days. However, even after 134 business days, they still had not received their money back.
A fourth client reported that they paid Upright Law over $3000 for help with a bankruptcy issue, but despite paying more than $300 a month, they never heard back from the lawyer and were unable to get a refund.
It is important to note that while these are individual experiences, they highlight potential issues with Upright Law's services, particularly regarding lawyer assignments and refunds.
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Frequently asked questions
Yes, you can get your money back if no work was started. You can first send a demand letter for a refund through a local lawyer. If that doesn't work, you can file a lawsuit to get your money back.
Yes, you can get a refund if Upright Law closed down before your case was handled. However, it may be difficult to get in touch with the company or locate the business. You can try reaching out to the last lawyer they assigned to your case.
Yes, you can ask for a refund if you decide not to use their services. However, Upright Law may only offer a partial refund, especially if they have already started working on your case. It may take some time and effort to get your money back, and you may need to involve a lawyer.
The time it takes to get a refund from Upright Law may vary. Some people have reported receiving a refund within 30 to 45 business days, while others have waited months or even years without receiving their money.
