Anaya Nolan
Lexington Law is a Utah-based law firm that specializes in rebuilding credit scores for its clients. While the company has helped many repair their credit, some people may want to cancel their subscription for various reasons, including dissatisfaction with the service, the discovery that they can dispute inaccurate information on their credit reports by themselves for free, or a lack of progress in disputing or removing errors. Cancelling a contract with Lexington Law can be done manually online, via phone, or by email, but the company does not make it easy, and there have been instances of clients continuing to be charged after cancelling.
| Characteristics | Values |
|---|---|
| Ways to cancel | Online, by phone, by email, or by snail mail |
| Online method | Log in to Lexington Law account, go to "Contact Us", fill out a form or chat with an agent |
| Phone number | (844) 346-3403 or (800) 341-8441 |
| Email address | [email protected] or [email protected] |
| Snail mail address | Not found |
| Confirmation | Request confirmation in writing, such as an email confirmation or one sent by mail |
| Billing | Lexington Law will bill one last time for a period up to cancellation; pay remaining fees to avoid being sent to collections |
| Data deletion | Request that Lexington Law deletes your credit reports, correspondence history, and other documentation |
| Charges after cancellation | Monitor bank statements to ensure no unauthorized charges; if charges continue, contact Lexington Law and request cancellation again |
| Alternatives | Sky Blue Credit Repair, CreditRepair.com |
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$8.95 $36.95
What You'll Learn
Cancelling online
Cancelling your Lexington Law contract online can be done manually through your online account. First, log into your Lexington Law account. Then, click on "Contact Us" at the bottom of the webpage or the "+" symbol on the mobile browser. From there, you can fill out a form to request to cancel your membership. Alternatively, you can connect with an online agent chat.
You can also use a personal finance management (PFM) app like Rocket Money to streamline the cancellation process. These apps can help you submit the cancellation request online.
It is important to note that Lexington Law does not offer refunds. Once you cancel, you should check your credit or debit card statement the following month to ensure that you are no longer being charged. If Lexington Law continues to charge you, contact the company again and be firm that you have already cancelled your account. You may also forward your confirmation email to the company.
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Cancelling by phone
If you want to cancel your Lexington Law membership over the phone, you can call their customer service line on 800-341-8441 during business hours. You will need to follow some prompts to reach a customer service representative, who will probably ask for your information to access your account. Don't be surprised if they try to dissuade you—it's their job to be persuasive. But if you are sure you want to cancel, be firm and request a confirmation email or some other form of written documentation.
If you are worried about being persuaded to stay with the service, you could use the DoNotPay app to jump the phone queue and have a third party cancel your account on your behalf.
You can also cancel your Lexington Law membership manually online or through a personal finance management (PFM) app.
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Cancelling by email
To cancel your contract with Lexington Law by email, you must first review your contract and cancellation policy. Then, notify Lexington Law of your cancellation by sending an email to [email protected] or [email protected]. In the subject line, put "Cancellation Request" and include your full name, account number, and the date you want your last day of service to be in the body of the email. You can also request a confirmation email for your records.
It is important to be explicit in your request and to confirm that your request went through. You can do this by asking for written documentation such as an email confirmation. You may also want to log in to your billing account portal and go to the payment settings to cancel automatic credit card debits or bank account withdrawals associated with Lexington Law. This will prevent potentially unauthorized charges.
During the cancellation process, you can also request that Lexington Law destroy any credit reports, correspondence history, and other documentation they no longer need to close your account. This will help protect your sensitive information.
Keep in mind that Lexington Law may try to dissuade you from cancelling your service, as their employees are trained to be very persuasive. If you are sure you want to cancel, but are worried about resisting their persuasive tactics, you can get an unbiased third party, such as a personal finance management app, to cancel your account on your behalf.
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Getting a refund
If you cancel your Lexington Law membership within 5 days of enrollment, you’ll receive a full refund. Otherwise, you’ll be charged the full monthly fee, plus any fees Lexington Law charges for other services it completes before cancellation. The company may choose to prorate charges if you cancel their services. When making your request to cancel the membership, ask about what fees may be charged.
In 2023, Lexington Law was found to have violated federal telemarketing laws by illegally collecting upfront fees for telemarketed credit repair services. As a result, the company was ordered to pay $2.7 billion in consumer redress and civil penalties. Between December 5, 2024, and January 6, 2025, JND Legal Administration will distribute $1.8 billion in refunds to 4.3 million consumers harmed by the company's practices. These refunds will be distributed in the form of checks, which can be cashed at any bank with a checking account or at any domestic Wells Fargo banking branch for no fee. It's important to note that these refunds are not taxable.
If you believe you are owed a refund from Lexington Law, you can visit the website www.cfpb-lexlaw.org/faq to learn more and check if you are eligible. You can also call JND Legal Administration at 1-855-680-8991 between 8 am and 9 pm, Monday through Friday, to validate your check. Be cautious of potential scams related to these refunds, as legitimate checks will not require you to provide banking details, personal information, or payment.
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Preventing further charges
To prevent further charges, you must first ensure that your Lexington Law subscription has been successfully cancelled. You can do this by requesting confirmation in writing, such as an email or mailed letter. It is also advisable to monitor your bank statements and credit card transactions in the month following your cancellation, to ensure that no further charges have been made.
If you find that Lexington Law is still charging you, you should contact the company again, being firm that you have already cancelled your account. If you have a confirmation email, this should be forwarded to the company. If this does not work, you can dispute these charges with your bank. Each bank handles faulty charges differently, so be sure to listen to the advice of your bank representatives.
As a last resort, you can take legal action against the company. Lexington Law has been known to continue charging customers even after their accounts have been shut down, which is a breach of contract.
To streamline the cancellation process, you can use a personal finance management (PFM) app, such as Rocket Money, or the DoNotPay app, which can help you submit your cancellation request online.
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Frequently asked questions
You can cancel your Lexington Law subscription by phone, email, or post. If you cancel by phone, call (844) 346-3403, select the "current client" option, and request to speak to a member of the client services team. If you cancel by email, email [email protected] with your full name, account number, and the date you want your last day of service to be, and put "Cancellation Request" in the subject line. You can also cancel your subscription online by logging into your Lexington Law account, clicking on "Contact Us", and filling out a form to request to cancel your membership.
Contact the company and be firm that you have already cancelled your account. If you have a confirmation email, forward this to the company. If this does not work, dispute these charges with your bank.
Log in to your billing account portal and go to payment settings. Cancel automatic credit card debits or bank account withdrawals associated with Lexington Law.
Get an unbiased third party, such as the DoNotPay app, to cancel your account on your behalf.
