Anaya Nolan
HeelMail is the University of North Carolina – Chapel Hill email portal. After being admitted, students are required to set up their UNC username and email address. This is where UNC shares important updates from the Admissions office and details about financial aid packages. To access HeelMail, students can navigate to heelmail.unc.edu. They will then be directed to a Microsoft Office 365 system page. Here, they will be required to enter their password and click sign in.
| Characteristics | Values |
|---|---|
| Website | heelmail.unc.edu |
| Username | [email protected] |
| Password | Set by user |
| Two-factor authentication | Required |
| Two-factor authentication options | MS Authenticator app, text, or call |
| Outlook app | Available on the App Store |
| Outlook sign-in page | office.unc.edu |
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What You'll Learn
Visit heelmail.unc.edu
To access your UNC email or HeelMail for the first time, you will need your ONYEN (Only Name You'll Ever Need) and password. ONYEN is the name for UNC's universal login to access various electronic resources on campus.
To get your ONYEN, visit onyen.unc.edu and click on "Create or Manage ONYEN". You will be asked if you have a Guest ID, to which you should click "no". Next, enter your UNC PID (Personal ID), which you can find on your MyCarolina status page or by visiting the PID Office lookup website. After entering this information, you will receive your ONYEN.
Now that you have your ONYEN, you can set up your UNC email. Visit heelmail.unc.edu, where you will be directed to a Microsoft Office 365 system page. Here, enter your ONYEN password and click "Sign in" to access your UNC email.
You can also access your UNC email on the Outlook app. Download and install the app from the App Store. Click "Get Started" and enter your email address as [email protected]. When presented with a list of email provider choices, select Office 365. On the login screen, enter your username as [email protected] and your ONYEN password. Click "Sign in" and your account will auto-configure and synchronize.
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Enter your ONYEN username and password
To access Heel Mail, the University of North Carolina – Chapel Hill email portal, you will need to enter your ONYEN (Only Name You'll Ever Need) username and password. ONYEN is the name for UNC's universal login to access various electronic resources on campus, especially UNC email or Heel Mail.
To log in to Heel Mail for the first time, you will need to set up your ONYEN username and password. To do this, visit onyen.unc.edu and click on "Create or Manage ONYEN". You will be asked if you have a Guest ID, to which you should click "no". Next, enter your UNC PID (Personal ID Number). You can find your PID on your MyCarolina status page or by visiting the PID Office lookup website. After entering this information, you will receive your ONYEN.
Once you have your ONYEN, you can log in to Heel Mail. Visit selfservice.unc.edu and enter your ONYEN username and password. Click on "Email Sign-Up" on the left-hand menu to set up your UNC email account. You will then be able to check your email by visiting heelmail.unc.edu.
If you are using a smartphone to check your email, it is recommended that you connect your UNC email to your phone's inbox. You can also download the Outlook app from the App Store. When installing the app for the first time, click "Get Started" and enter your email address as [email protected]. Select Office 365 from the list of email provider choices. On the Office 365 UNC-Chapel Hill login screen, enter your username as [email protected] and your ONYEN password. Click "Sign In" and your account will auto-configure and synchronize.
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Set up 2-step authentication
To set up 2-step authentication for Heel Mail UNC Law, follow these steps:
First, go to office.unc.edu. You will be directed to a Microsoft 365 (formerly known as Office 365) system page. Log in using your ONYEN username and password. ONYEN stands for "Only Name You'll Ever Need" and is your UNC universal login.
Once you are logged in, you will be prompted to set up multi-factor authentication (MFA) with your phone number or by downloading the Microsoft Authenticator app. It is recommended that you use the app, which can be downloaded from your phone's app store. This will boost the protection of your account from hackers.
After downloading the app, click on "2-Step Verification for Office 365 (Heelmail)" on the ONYEN website. You will then be able to set up one or more devices with 2-step verification.
On the next screen, you will be given a drop-down menu to choose your default choice for how 2-step verification will contact you. You can choose to receive notifications for verification or use a verification code. These options require you to have the Microsoft Authenticator app installed. Alternatively, you can choose to receive a phone call or text message with a verification code.
After setting up your primary authentication method, it is recommended that you set up a backup option. That way, if your primary method is not available, you will still be able to authenticate.
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Download the Outlook app
To access your UNC email, you must first set up your UNC username and email address. This is where UNC will share important updates from the Admissions office and details about your financial aid package.
To set up your account, you will need your PID (Person ID Number), which is provided by Human Resources. Once you have your PID, you can create your Onyen (Only Name You'll Ever Need) and password. Your Onyen will be your primary username and default email address.
After setting up your Onyen and password, you can download the Outlook app, which is available on the App Store and Google Play. When installing the app for the first time, click "Get Started" and enter your email address as [email protected]. At Add Email Account, select Office 365 from the list of email providers. On the login screen, enter your username ([email protected]) and your Onyen password.
Once you have signed in and verified your account with 2-step authentication, your account will auto-configure and synchronize. You can now access your UNC email through the Outlook app.
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Use your ONYEN to log in
To access your UNC Heel Mail for the first time, you will need your ONYEN (Only Name You'll Ever Need). This is your UNC username and password, and it is the same one you use to log in to other UNC electronic resources.
To log in to your UNC Heel Mail, go to https://office.unc.edu and enter your ONYEN username and password. Your ONYEN username will be in the format of [email protected].
If you are accessing your UNC Heel Mail for the first time, you will be asked to set up a second authentication method, such as the MS Authenticator app, or text/call verification.
If you are using the Outlook app, you can log in by opening the app and clicking 'Get Started'. Enter your email address as [email protected], and when you are presented with a list of email provider choices, select Office 365. On the Office 365 UNC-Chapel Hill login screen, enter your username and ONYEN password, then click 'Sign In'.
If you have forgotten your ONYEN password, you can visit the Onyen Services site and click on 'Reset Lost or Forgotten Password'. You will need to enter the required Challenge Response information and other required info. Passwords expire every year, so if your password has stopped working, it may be expired. You can change your expired password on the Onyen Services site.
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Frequently asked questions
Heel Mail is the University of North Carolina – Chapel Hill email portal.
First, you need to set up your UNC username and email address. Then, navigate to heelmail.unc.edu. You will be directed to a Microsoft Office 365 page. Enter your password and click sign in.
Your UNC username is your Onyen, which stands for "Only Name You'll Ever Need".
Visit onyen.unc.edu and click on "Create or Manage Onyen". You will be asked if you have a Guest ID, to which you should click "no". Enter your UNC PID (Personal ID Number) and you will receive your Onyen.
Visit the Onyen Services site and click on "Reset Lost or Forgotten Password". Enter the required Challenge Response information and other required info.
