Cecily Zamora
JustAnswer is a platform that connects users with experts across various fields, including law, medicine, and home improvement. Users can ask questions and receive answers via phone, text, or online chat. The platform has been reviewed by many customers, with some praising the helpfulness of the service and the convenience of having access to a range of experts at a monthly rate. However, other reviews highlight unexpected subscription fees and difficulties cancelling the service, with some even calling it a scam. This raises the question: is Just Answer UK Law Legit?
| Characteristics | Values |
|---|---|
| Legitimacy | JustAnswer is a legitimate platform where users can connect with experts, including lawyers, doctors, mechanics, and home improvement specialists, to get answers to their questions and concerns. |
| Pricing | The pricing system includes monthly rates for different types of advice: $55/month for veterinarians, $79/month for lawyers, $45/month for mechanics, and $55/month for doctors. There is also a one-time $5 sign-up fee. |
| Payment Methods | Users can pay for advice through the website or by downloading the JustAnswer app, which offers two free phone calls per month valued at $40 each. |
| User Experience | User reviews on Trustpilot are mixed, with some users expressing satisfaction with the service while others complain about unexpected charges, difficulty cancelling subscriptions, and unhelpful advice. |
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What You'll Learn
JustAnswer's legitimacy
JustAnswer is a legitimate platform where users can connect with experts, including lawyers, doctors, mechanics, and home improvement specialists, to get quick and effective answers to their questions. The platform offers a monthly subscription model, with different rates depending on the type of advice needed, such as $55/month for veterinarian access, $79/month for lawyers, and $45/month for mechanics. Users can ask questions, connect with experts, and receive answers through phone calls, text, or online chat. They can also share documents and photos for review.
While some users have found the service helpful, there are also negative reviews from those who felt they were signed up for subscriptions without their consent and experienced unexpected charges. Some reviews also mention issues with the quality of advice provided, with one user stating that they received unhelpful advice from a technician for their laptop problem.
To avoid unexpected charges, it is important for users to carefully read the terms and conditions before signing up for any service, including JustAnswer. It is also advisable to review the credentials and qualifications of any expert providing advice, as JustAnswer itself does not guarantee the qualifications of its experts.
In summary, while JustAnswer appears to be a legitimate platform, users should exercise caution and be aware of the potential for unexpected charges or issues with the quality of advice provided. It is always a good idea to do your own research and, in the case of legal or medical issues, seek advice from qualified professionals in your area.
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Cost of legal advice
The cost of legal advice can vary depending on the complexity of the issue and the expertise of the lawyer. Some people turn to online services like JustAnswer UK for inexpensive legal advice. While the service has a rating of 4.6/5 on Trustpilot, with many reviewers praising the value for money, there are also complaints from customers who were unaware of the membership charges and cancellation fees.
JustAnswer UK offers a subscription-based model where users pay a small fee, such as £1 or £5, to ask a question and receive a response from a lawyer. However, some customers have reported unexpected additional charges, with amounts ranging from £31 to £50. In some cases, customers have been signed up for monthly memberships without their knowledge, resulting in recurring charges.
It is important to note that while JustAnswer UK can connect users with licensed lawyers, the lawyers on the platform are generalists rather than specialists in a particular area of law. As such, they may not provide specific legal advice or act as your attorney. Their role is limited to providing general information about the law and legal topics without applying the law to your unique situation.
To avoid unexpected charges, it is crucial to carefully review the terms and conditions before signing up for any online legal service. Additionally, individuals can explore other options for obtaining legal advice, such as free consultations offered by local attorneys or seeking assistance from non-profit legal aid organizations. These alternatives can provide personalized and specialized legal guidance, ensuring that individuals receive accurate and comprehensive support for their legal matters.
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Customer reviews
JustAnswer has received mixed reviews online. On Trustpilot, the platform has an average rating of 4.5 to 4.6 out of 5 stars, with over 34,000 reviews. Many customers have praised the service for providing quick, helpful, and informative answers to their questions. One user commended the service for its affordability and ease of use, stating that paying £1 for assistance with their Hoover Wash and Dry was "really worth it." Another customer appreciated the peace of mind they received while filling out a citizenship application, ensuring they were doing it correctly.
Some users have also highlighted the expertise and professionalism of the advisors. One reviewer mentioned that the veterinarian they spoke to was "pleasant and helpful," asking for pictures and questions to gain a clear understanding before offering several alternatives and guiding them to the best option. Another user described Dr. Kathy as "amazing, knowledgeable, and overall a great experience."
However, there are also negative reviews, with some users claiming that JustAnswer is a scam. Several people have complained about unexpected charges and difficulties cancelling their subscriptions. One user shared that they were charged £35 for answering a single question and later discovered additional charges of £175 from their bank account. Another reviewer mentioned being charged a £50 membership fee without their consent.
There are also mixed opinions on Reddit, with some users expressing concerns about unexpected subscription fees and difficulties obtaining refunds. However, one user shared a positive experience, stating that they received legitimate answers from a real estate attorney.
It's important to note that JustAnswer has responded to some of the negative reviews, offering to investigate and address specific concerns. The platform emphasizes its monthly membership program, which users enrol in when submitting a question, and provides contact information for customer care to assist with any issues.
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Range of services
JustAnswer offers a range of services to its customers, connecting them with experts in various fields. These include doctors, lawyers, vets, mechanics, and tech support. The platform provides quick and informative responses to user queries, offering peace of mind and clear, professional advice.
The service model involves a £1 or $5 fee for an initial answer, after which users are enrolled in a subscription service, billed at £30, £35, or $40 per month. This subscription model has been a common source of criticism, with many users reporting unexpected charges and difficulties cancelling their memberships.
Some users have also reported issues with the quality of service provided. For example, one user reported being charged £10 for a scheduled call with a vet, which did not take place due to the unavailability of the vet. Another user reported a lack of assistance with a Yahoo problem, despite being charged £35.
Despite these issues, some users have praised the service for its affordability and effectiveness, particularly highlighting the quick response times and the value for money.
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Ease of cancellation
While some users have reported that they were able to cancel their JustAnswer subscriptions without much hassle, many others have complained about the difficulty in cancelling their memberships and stopping recurring charges.
Some users have reported that they were charged for multiple months without their knowledge, even after cancellation. Several users have mentioned that they had to change their account numbers to prevent their accounts from being debited even after they had cancelled their subscriptions. In some cases, users have had to threaten legal action or contact their banks to stop the charges.
To avoid such issues, it is recommended to screenshot all cancellation policies and keep a record of the cancellation attempt, such as an email timestamp or a screenshot with a date for a cancellation request. This can be useful if you need to dispute the charge with your bank.
While JustAnswer does provide instructions on how to cancel your membership by clicking on a tab on your membership account, the process may not always be straightforward or effective in stopping further charges. It is important to carefully review the terms and conditions and be cautious when providing payment information to avoid unexpected charges and difficulties in cancelling subscriptions.
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Frequently asked questions
Yes, JustAnswer is a legitimate platform where users can connect with experts ranging from lawyers to home improvement specialists and receive advice via phone, text, or online chat.
The cost of JustAnswer depends on the type of advice needed and the desired duration of access to answers. For example, veterinarian access costs $55/month, lawyer access costs $79/month, mechanics cost $45/month, and doctors cost $55/month. There is also a one-time $5 sign-up fee.
Reviews of JustAnswer are mixed. Some users have found the platform helpful for receiving legal advice, while others have complained about unexpected charges and difficulties cancelling their subscriptions. It is important to carefully review the terms and conditions before signing up for any online service.
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