Credit Card Law: Protecting Consumers From Excessive Charges

which law limits how credit card companies can charge consumers

The Credit Card Accountability Responsibility and Disclosure Act of 2009, or Credit CARD Act, is a consumer protection law that limits how credit card companies can charge consumers. The Act was designed to protect consumers from unfair practices by credit card issuers, requiring more transparency in credit card terms and conditions and adding limits to charges and interest rates. The Credit CARD Act also requires credit card companies to provide consistent payment deadlines and inform consumers of how long it would take to pay off their debt if they only made the minimum payment. Additionally, the Fair Credit Billing Act (FCBA) and the Fair Credit Reporting Act (FCRA) are federal laws that protect consumers from unfair billing practices and address practices involving the use of a consumer's personal information.

Characteristics Values
Name of the Law Fair Credit Billing Act (FCBA)
Year of Enactment 1974
Purpose To protect consumers from unfair billing practices
Scope Applies only to open-end credit, such as credit cards and lines of credit. It does not apply to loans like auto loans or mortgages.
Billing Errors Covered Unauthorized charges, charges with incorrect dates or amounts, and calculation errors
Time Limit for Disputes Consumers have 60 days from receiving their bill to dispute a charge
Dispute Resolution Timeframe The card issuer or lender has 30 days to acknowledge receipt of a complaint and 90 days to complete an investigation
Liability Limit for Unauthorized Use $50 or the value obtained through unauthorized use, whichever is less
Credit Card Obtained Through Robbery or Fraud Consumers may dispute charges by phone and are protected from liability
Geographic Limitation The act defers to state or other applicable laws to determine the location of a transaction, especially for mail, internet, or telephone orders
Security Interest Consumers must affirmatively agree to security interests, which must be disclosed in the issuer's account-opening disclosures
Business Use of Credit Cards If 10 or more credit cards are issued to employees of an organization, the issuer and organization can agree to liability for unauthorized use outside of FCBA parameters
Name of the Law Credit Card Accountability Responsibility and Disclosure Act (Credit CARD Act)
Year of Enactment 2009
Purpose To protect consumers from unfair practices by credit card issuers and promote transparency in credit card terms and conditions
Key Provisions Limits fees and interest rate increases, requires consistent payment deadlines, mandates disclosure of debt repayment timelines, and sets a minimum age of 21 to open a credit card without a cosigner

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The Fair Credit Billing Act (FCBA)

The Act provides consumers with protection against a range of unfair billing practices, including:

  • Charges not authorized by the consumer.
  • Charges with the wrong date or amount.
  • Charges for goods or services that were not delivered or did not match the description.
  • Calculation errors.
  • Charges for which the consumer needs clarification.
  • Billing statements delivered to an incorrect address.

If a consumer disputes a charge, they have 60 days from receiving their bill to notify the card issuer or lender. The FCBA also outlines the process for resolving disputes. The card issuer or lender has 30 days to acknowledge receipt of a complaint and 90 days to complete an investigation. During the investigation period, the lender cannot try to collect payment on the disputed amount, charge interest, or report it to credit bureaus as late. If the dispute is found to be valid, the lender must correct the error and refund any associated fees or interest. If the dispute is deemed invalid, the lender must explain its findings and provide documentation to the consumer.

The FCBA also limits the liability of cardholders in cases of lost or stolen credit cards to $50. However, if an authorized user makes unauthorized purchases, those charges are not covered by the FCBA, and the cardholder is liable for them. Consumers can challenge the results of the lender's investigation within 10 days of receiving the outcome.

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The Credit CARD Act

The Credit Card Accountability Responsibility and Disclosure Act of 2009 (Credit CARD Act) is a federal statute enacted by the 111th US Congress and signed into law by President Obama on May 22, 2009. The act was designed to protect consumers from unfair practices by credit card issuers and to encourage the flow of information, allowing consumers to make more informed choices.

The act also amends the Electronic Fund Transfer Act to address fees and other terms of gift certificates, store gift cards, and general-use prepaid cards. It restricts the fees that can be charged for these and eliminates "fee harvester cards" by limiting the first-year annual fee for a credit card to 25% of the credit limit.

Additionally, the Credit CARD Act amends the Fair Credit Reporting Act, requiring FTC rulemaking to mandate that advertisements for free credit reports disclose that free credit reports are available under federal law at annualcreditreport.com. It also amends the Mortgage-Related Provisions of the Omnibus Appropriations Act of 2009 to clarify the FTC's rulemaking authority under that act.

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The Electronic Fund Transfer Act (EFTA)

The EFTA was amended by the Credit Card Accountability Responsibility and Disclosure Act of 2009 (Credit CARD Act) to address fees and other terms associated with gift certificates, store gift cards, and general-use prepaid cards. This amendment ensured that consumers were better protected and informed about any fees or charges related to these types of purchases.

The EFTA is an important piece of legislation that helps to regulate the electronic fund transfer process and protect consumers from unauthorized transfers and associated losses. By requiring financial institutions to adopt consistent practices and procedures, the EFTA provides clarity and security for all participants in the electronic fund transfer system.

Additionally, the EFTA plays a crucial role in promoting transparency and accountability in the financial industry. Its provisions ensure that financial institutions are held responsible for addressing errors and resolving disputes related to electronic fund transfers. This helps to build trust and confidence among consumers who rely on electronic means for their financial transactions.

Overall, the Electronic Fund Transfer Act is a comprehensive legal framework that safeguards consumers' rights and interests in the context of electronic fund transfers. Its implementation has significantly contributed to the security and reliability of electronic transactions, fostering a more stable and consumer-friendly financial environment.

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The Fair Credit Reporting Act (FCRA)

The FCRA regulates the collection, dissemination, and use of consumer information, including credit information. It protects information collected by consumer reporting agencies such as credit bureaus, medical information companies, and tenant screening services. Information in a consumer report cannot be provided to anyone who does not have a purpose specified in the Act.

Companies that provide information to consumer reporting agencies have specific legal obligations, including the duty to investigate disputed information. Creditors who furnish information about consumers to consumer reporting agencies must provide complete and accurate information, investigate consumer disputes, correct or delete inaccurate information within 30 days of receiving a dispute, and inform consumers about negative information within one month.

Users of consumer information for credit, insurance, or employment purposes have certain responsibilities under the FCRA. They can only obtain consumer reports for permissible purposes, must notify consumers when adverse action is taken based on such reports, and must identify the company that provided the report so that consumers can verify or contest its accuracy.

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The Real Estate Settlement Procedures Act (RESPA)

RESPA requires lenders and other parties involved in mortgage lending to provide borrowers with pertinent and timely disclosures regarding the nature and costs of the real estate settlement process. These disclosures include a Good-Faith Estimate of Settlement Costs (GFE), a Special Information Booklet, a HUD-1/1A settlement statement, and Mortgage Servicing Disclosures. RESPA also prohibits certain abusive practices, such as kickbacks, referral fees, and dual tracking, and imposes limitations on the use of escrow accounts.

One of the key provisions of RESPA is the prohibition of kickbacks and referral fees. Lenders are prohibited from paying or receiving fees for the referral of mortgage loan settlement business, including agreements related to federally related mortgages. Fees for mortgage-related services must be disclosed, and no person may receive any portion, split, or percentage of a fee except for services actually performed. This helps to ensure that consumers are not paying unnecessary fees and that the costs of real estate transactions are transparent.

In 2011, the Consumer Financial Protection Bureau (CFPB) assumed enforcement and rule-making authority over RESPA. The CFPB has since published final rules implementing provisions of the Dodd-Frank Act, which directed the CFPB to publish a single, integrated disclosure for mortgage transactions, including mortgage disclosure requirements under the Truth in Lending Act (TILA) and sections 4 and 5 of RESPA. These integrated forms, timing, and disclosure requirements are now housed under Regulation Z for most closed-end consumer mortgage loans.

There have been proposals to modify RESPA, including changing the "open architecture" system, where a customer can choose any service provider for each service, to one where services are bundled, but the real estate agent or lender must pay directly for all other costs. While RESPA primarily focuses on real estate transactions and mortgage lending, other laws such as the Fair Credit Billing Act (FCBA) and the Credit CARD Act provide protections for consumers in the context of credit card billing disputes and related issues.

Frequently asked questions

The Fair Credit Billing Act (FCBA) is a federal law enacted in 1974 to protect consumers from unfair credit billing practices.

The Credit Card Accountability Responsibility and Disclosure Act (Credit CARD Act) of 2009 is a consumer protection law enacted to protect consumers from unfair practices by credit card issuers.

The Credit CARD Act of 2009 requires credit card companies to provide consistent payment deadlines and be more transparent in their terms and conditions. It also adds limits to charges and interest rates associated with credit card use.

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